ACE Theatrical Group, LLC

Mahalia Jackson Theater

1419 Basin Street
New Orleans, LA, 70116
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Saenger Theatre

1111 Canal Street
New Orleans, LA, 70112
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Kings Theatre

1027 Flatbrush
Brooklyn, New York, 11226
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Coronavirus Update 

Update as of 03.19.2020 - 

Under the direction of Mayor Nirenberg, large public gathering places in San Antonio hosting more than 50 people will be prohibited effective Thursday, March 19, 2020, through April 18, 2020.  

The health and safety of our patrons, artists, community, and employees is our top priority. Therefore, upcoming performances at the Majestic Theatre and Charline McCombs Empire Theatre have been postponed or rescheduled for a later date. We will communicate schedule changes via and on social media. Ticket holders will be contacted directly.

We are managing an unprecedented situation in real-time and are doing our absolute best to manage all inquiries. We appreciate your patience and understanding. 

Please check back here for further updates and on our Facebook page as conditions evolve. We look forward to welcoming you back to the Majestic & Empire Theatres!


Venue and Box Office Update

Information Regarding the Cancellation and Rescheduling of Live Events


The Majestic and Empire Theatre box offices and ATG San Antonio administrative offices are currently closed until further notice. For current status of performances, related ticketing information and venue updates, please visit our website at for updates or follow our venue facebook page

Ticket holders from an authorized ticket source -, theatre box office with credit card, or by phone - do not need to take any further action and will be contacted directly with necessary information and any further schedule updates. 

For all tickets purchased through a third-party seller, please reach out to point of purchase. 
Majestic & Empire Theatres are not responsible for secondary ticketing site refund practices.  

Refunds for tickets purchased through ticketmaster are available upon request by contacting ticketmaster customer service at 800.653.8000 or [email protected].

For general Majestic Theatre & Empire Theatre inquires: [email protected]

We appreciate your patience and understanding through this unprecedented time and look forward to welcoming you back to the Majestic & Empire Theatres soon.   

Canceled Dates

If your event was cancelled and tickets were purchased through ticketmaster, a refund will automatically be processed within thirty days.  

For tickets purchased at theatre box office by credit card, a refund has been processed and should appear on your statement by 4/10. For tickets purchased by cash, a representative should have been in contact regarding refund status.

If tickets were purchased on day of on-sale or by cash and a representative has not been in contact yet,  please e-mail contact info to [email protected]

Rescheduled Dates 

For a rescheduled or postponed event, all tickets will be honored on the new date. Patrons not able to attend the new date are eligible for refunds at point of purchase and will be sent further information once a new date has been announced. 

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