Related Ticketing Information

The Majestic and Empire Theatre box office is currently closed. For current status of performances, related ticketing information and venue updates, please visit

Information Regarding the Cancellation and Rescheduling of Live Events

Event Status Updates

RESCHEDULED & POSTPONED EVENTS: Hang on to your tickets! All tickets will be honored on the new date and ticket holders will be contacted directly with necessary information.

CANCELLED EVENTS: Tickets will be refunded for cancelled events.

  • TICKETMASTER PURCHASES: All tickets purchased through Ticketmaster by phone or online will be automatically refunded within 30 days. 
  • BOX OFFICE PURCHASES:  If you purchased your tickets in person at the Box Office, please mail the tickets to 208 E. Houston Street, San Antonio, Texas 78205 along with your contact information (name, phone number, email address). We must have the tickets in hand to process your refund and will contact you to finalize once received.
  • THIRD-PARTY PURCHASES: Please reach out to point of purchase. The Majestic & Empire Theatres are not responsible for tickets purchased via a third-party.

For other ticketing related inquires, please call 210. 298.1720 to leave a message or email [email protected]. A representative will follow up as soon as possible. 

We appreciate your patience and understanding and look forward to welcoming you back to the Majestic & Empire Theatres soon.