A memorable experience for everyone
Our Access Team is available for every event to aid any patron in need of extra assistance. Whether it be help to your seat, providing listening devices, or sensory processing needs the Access Team members are available to assist. You can find an Access Team member at the front entrance to both theatres at the Theatre Services desk.
With step free walkways at all our entrances, both theatres are accessible. ADA seating is located on the Orchestra level of both theatres and can be purchased online at www.ticketmaster.com or in person at the venue box office. Companion seats are available for purchase with all ADA seating.
Assisted hearing devices are available for free checkout at the guest services desk in the lobby. A valid ID must be presented when checking out units.
ASL Services are available and must be coordinated in advance. Please contact email@example.com to request ASL services for your event. Open Caption is provided at the Sunday Matinee performances of every Broadway In San Antonio event.
Audio Description services are available and must be coordinated at least 2 weeks in advance of your desired show date. Please contact firstname.lastname@example.org to request Audio Description services for your event.
Ambassador Theatre Group has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs
Service Dogs are permitted in the theaters. We recommend patrons bringing service dogs purchase ADA seating to provide enough room for the animal to sit without obstructing the aisle. If aisles are obstructed, patrons may be relocated by venue staff as a safety precaution. The patron must ensure that the animal is under control, with a leash or harness. The patron is also responsible for any damage or mess created by the animal.
There are family restrooms located on the main floor of both theatres.
- Majestic Theatre family restroom is located in the Orchestra Bar.
- Empire Theatre family restroom is located in the Lobby.