Safety and Security

Here’s How We’re Prioritizing Your Safety

Health Protocols

  • Face coverings are required on a show-by-show basis. Please check the show listing on our website for more information. When not required by a show, we strongly encourage patrons to wear face coverings while in the venue.

  • Upon entry into the theatre, all patrons will be encouraged to sanitize their hands from available stations.

  • Sanitizing Station with hand sanitizer and disinfectant wipes are available throughout the theatre.

  • Cashless Transactions: Debit and credit cards only will be accepted for the Box Office, Food and Beverage, and Merchandise.

  • We continuously clean restrooms and high touch areas throughout the performance.

  • The theatre will undergo deep cleaning before the performance, including disinfection of seats with an electrostatic sprayer.

  • If you are not feeling well, we encourage you to stay home and not attend the event.


Security Protocols

  • Your safety is our top priority. **If you see something suspicious, say something or call 210-207-7764

  • Bag Policy: No bags larger then 10x10x10 will be permitted in the theatre, including suitcases, backpacks and large purses.


Prohibited Items

The following is a partial list of prohibited items that are not permitted inside the venue. Theatre Management reserves the right to prohibit other items as deemed necessary.

  • WEAPONS, INCLUDING CONCEALED CARRY FIREARMS & POCKET KNIVES

  • NO PROFESSIONAL PHOTOGRAPHY - Small fixed lens cameras are acceptable (must fit in a standard shirt pocket).

  • AUDIO/ VIDEO RECORDING DEVICES

  • TRIPODS/ MONOPODS

  • LASER POINTERS

  • ILLEGAL DRUGS/SUBSTANCES

  • NOISE MAKING DEVICES

  • FIREWORKS

  • FLASHLIGHTS

  • OPTICAL ILLUSIONS

  • SIGNS/ FLAGS/ BANNERS

  • OUTSIDE FOOD OR BEVERAGE (NO ALCOHOL)

  • OVER-SIZED BAGS OR BACKPACKS LARGER THAN 10” x 10” x 10”

  • BEACH BALLS OR PROJECTILES

  • SKATEBOARDS/ SCOOTERS/ ROLLER BLADES

  • CANS OR BOTTLES

  • PETS (SERVICE ANIMALS EXEMPT)

  • LAPTOPS/TABLETS

  • SELFIE STICKS

  • BALLOONS

  • DRONES

Copyright 2023 - The Ambassador Theatre Group