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Know Before You Go

Know Before You Go


  • All persons entering the theater, regardless of age, must have a ticket.

  • Will-Call is located in the Majestic Theatre Box Office. Please note that a photo I.D. is required for guests to retrieve tickets.

  • Majestic & Empire Theatres only accepts and scans tickets off a mobile device. Screenshots or a printed copy of a mobile QR code will not be accepted.

Security & Bag Check

For your safety and security, all guests will be subject to screening by walk-through metal detectors before entering the theatre. Weapons, including concealed carry firearms & pocket knives are strictly prohibited. Bags and purses larger than 10” x 10” x 10”, as well as backpacks, will not be permitted. Please click here for a list of prohibited items.



Guests with accessibility questions, or who require additional assistance may call 210.226.5700 or email [email protected].


We encourage you to plan ahead and allow extra time while traveling downtown.

For ease of parking, the below parking garages are nearby 

  • St. Mary's St. Garage

  • Travis St. Garage

  • Houston St. Garage

Click Here for More Downtown Parking Facilities

To make parking easy and stress-free, you can reserve parking online with ParkWhiz