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Accessibility

Accessibility

Offering an experience for everyone, the theatres are pleased to offer ADA seating and other accommodations for our diverse and active audiences. We believe the theatre should be enjoyed by all and are passionate in our efforts to create a comfortable space for every patron

Access Team

Our Access Team is available for every event to aid any patron in need of extra assistance. Whether it be help to your seat, providing listening devices, or sensory processing needs the Access Team members are available to assist. You can find an Access Team member at the front entrance to both theatres at the Theatre Services desk.

Wheelchair Accessibility

With step free walkways at all our entrances, both theatres are accessible. ADA seating is located on the Orchestra level of both theatres and can be purchased online or in person at the venue box office. Companion seats are available for purchase with all ADA seating.

Hearing Devices

Assisted hearing devices are available for free checkout at the guest services desk in the lobby. A valid ID must be presented when checking out units.

ASL Services

ASL Services are available and must be coordinated in advance. Please contact [email protected] to request ASL services for your event. Open Caption is provided at the Sunday Matinee performances of every Broadway In San Antonio event.

 

Audio Description

Audio Description services are available and must be coordinated at least 2 weeks in advance of your desired show date. Please contact [email protected] to request Audio Description services for your event.

GalaPro

GalaPro is available for select Broadway In San Antonio events. Patrons using the app can now enjoy the show with closed captioning on their smartphone. All services are provided in real-time, using voice recognition technology. GalaPro is the first-of-its-kind mobile application that enables the attendees to not only see and hear the performance, but to understand what is being said as well.

KultureCity Certified

Ambassador Theatre Group has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs

Service Dogs

Service Dogs are permitted in the theaters. We recommend patrons bringing service dogs purchase ADA seating to provide enough room for the animal to sit without obstructing the aisle. If aisles are obstructed, patrons may be relocated by venue staff as a safety precaution. The patron must ensure that the animal is under control, with a leash or harness. The patron is also responsible for any damage or mess created by the animal.

Family Restroom

There are family restrooms located on the main floor of both theatres.

  • Majestic Theatre family restroom is located in the Orchestra Bar.

  • Empire Theatre family restroom is located in the Lobby.

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